If the report is not what we promised, you get your money back.

What kind of purchase this is

A NameBearing report is a digital product made to order. Research starts the moment your payment is confirmed. A decision report is read by a person before it is released to your private page; a snapshot is released as soon as it is produced. There is no shipping and nothing to return, so this policy is about one question: did you get the report you paid for?

If we cannot deliver

Sometimes the research fails or comes back too thin to pass our checks. We retry a bounded number of times. If a report still cannot be delivered, or the person checking a decision report refuses it, the order is refunded in full to the card you paid with. You do not need to ask. If you have not seen the refund on your statement within ten days of the order, write to us with your order reference and we will trace it.

If a delivered report falls short

A report should cover every candidate you submitted and cite a source for each observation. If yours is missing a candidate, cites sources that do not say what the report claims, or is otherwise materially incomplete, tell us within fourteen days of delivery. We will either run the research again at no charge or refund the order. The choice is yours.

• Refunded: a candidate you submitted is absent from the report.
• Refunded: the report is empty, truncated, or unreadable.
• Refunded or re-run: a source citation does not support the observation attached to it.
• Not refunded: you disagree with the recommendation. The report is a reasoned opinion built on the evidence it cites, and the reasons for it are on the page.
• Not refunded: a domain changed hands or changed price after the research ran. The report records what was public at the time.

If you change your mind

Because research begins on payment and the report is delivered on completion, an order cannot be cancelled once it has been placed, and a delivered report is not refundable for change of mind. If you ordered by mistake, write to us straight away. If the report has not yet been produced we will do what we can.

How refunds are paid

Refunds go back to the card used at checkout. Our payment provider issues them promptly; card issuers usually take five to ten business days to show them on a statement. A partial refund is possible where only part of an order fell short. Your statement shows the charge as NAMEBEARING. If you do not recognise a charge, write to us before raising a dispute with your bank; we can usually resolve it the same day.